Salesforce Certified Experience Cloud Consultant PR

Salesforce Experience-Cloud-Consultant V13.75 #11〜#20

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What is the Salesforce Certified Experience Cloud Consultant

Certified Experience Cloud Consultants are skilled in directly working with clients to implement and provide consulting services for Experience Cloud. They also excel at troubleshooting and resolving platform issues.

Overview of Salesforce Certified Experience Cloud Consultant

試験概要
試験種別Experience-Cloud-Consultant
VerV13.75

11

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?

  • Authenticated Service Site User
  • External Community Plus
  • External Identity
  • Customer Community Plus

    • 答え

    D

    12

    Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company’s leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
    What is the recommended way to add partners and internal users to the customer Expenence site?

    • Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
    • Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
    • Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
    • Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

      • 答え

      C

      13

      Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS’s users will need to be logged in to the portal in order to view any Knowledge articles.
      Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

      • Permission Sets
      • Branding Sets
      • Sharing Rules
      • Audience Targeting

        • 答え

        A

        14

        To which three objects can the Partner Super User access be applied? Choose 3 answers

        • Opportunities
        • Accounts
        • Cases
        • Custom Objects
        • Campaigns

          • 答え

          A,C,D

          15

          The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
          What could be two reasons for this failure?
          Choose 2 answers

          • The portal role record has not been created.
          • The portal profile record has not been created.
          • User records are missing. Penal & Pep ore
          • Contact records have not been created.

            • 答え

            A,D

            16

            What is required when creating portal users through Just-Time (JIT) provisioning?

            • FederationIdentifier
            • Organization_id
            • FirstName
            • User.Role

              • 答え

              B

              17

              Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience.
              What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

              • Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
              • Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
              • Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
              • Create custom Apex handlers using login method from site class to sign in users from one community to the other.

                • 答え

                C

                18

                Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
                Which user license should the Experience Cloud consultant recommend?

                • Partner Community Plus
                • Partner Community
                • Platform Portal
                • Commerce Portal

                  • 答え

                  B

                  19

                  Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
                  What is the reason for this issue?

                  • The Community manager for Europe does not have System Administrator privileges.
                  • The preconfigured Insights reports need to be modified to meet GDPR requirements.
                  • The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
                  • The Experience Cloud site for Europe has more than a million users.

                    • 答え

                    C

                    20

                    What accurately sequences the necessary steps to create a partner user from an enabled partner account?

                    • 1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.
                    • ” 1) View the partner account contact. 2) Select Manage External User. Multiple Books
                      3) Select Enable Partner Account.
                      4) Edit the user record to assign the correct role and profile.
                      5) Save.”
                    • ” 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User.
                      4) Edit the user record to assign the correct role/profile. JPNTEST
                      5) Save.”
                    • ” 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact.
                      3) Select Manage External User.
                      4) Select Enable Partner Account.
                      5) Save.”

                      • 答え

                      C

                      2023 過去問
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