Experience-Cloud-Consultantとは
Prove that you have the knowledge to design and implement the Salesforce Experience Cloud as a consultant.
Experience-Cloud-Consultantの過去問の概要
| 試験種別 | Experience-Cloud-Consultant |
|---|---|
| Ver | V13.75 |
131
“Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers”
C,D
132
“DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?”
D
133
“Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers”
A,B,C
134
“Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?”
D
135
“Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?”
B
136
“Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?”
D
137
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues. When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
C
138
“Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC’s large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?”
D
139
“universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers”
A,C
140
“Ursa Major Solar would like its Experience Cloud site’s guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?”
C
