Salesforce Advanced Administrator Certification #381-390

181

“Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles? ”

• Implement and configure Data Categories.
• Delete and remove old Knowledge articles.
• Update Knowledge to auto-search the case’s subject.
• Activate and configure Einstein Search.

182

“Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object.
What is the recommended option to use when adding a field to Case Outcome?”

• Lookup relationship with Ready-Only sharing setting.
• Master-detail relationship with Read-Only sharing setting.
• Lookup relationship with Read/Write sharing setting
• Mater-detail relationship with Read/Write sharing setting

183

“Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers”

• Have the user select the forecast type listed under the Forecast Type in the Display Settings.
• Enable Territory Forecast.
• Make a custom field to track the amounts for Territory and Hierarchy Forecast.
• Modify the Territory Forecast to match the Hierarchy Forecast model.
• Enable Role Hierarchy Forecast.

184

” Cloud Kicks has been tracking how many participants wear the company’s shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master- detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.
What action should an administrator take before the Relationship field can be deleted?”

• Change the field type to a Lookup Relationship.
• Select the Allow Reparenting’ checkbox on the Master-detail field.
• Uncheck ‘Delete this record also’ to turn off cascading deletes.
• Delete the Roll-up Summary field on the parent.

185

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity. What is the recommended security setting to configure?

• Enforce login IP ranges on every request.
• Lock sessions to the domain in which they were first used.
• Require a high assurance session.
• Force logout on session timeout.

186

“A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes?
Choose 2 answers”

• Identity Verification History
• Login History
• Debug Logs
• Setup Audit Trail

187

“The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish.
What should the administrator do to fix this?”

• Use a lightning action to redirect the user
• Create a new flow to redirect the user when the other flow finishes.
• Add a trigger to redirect the user to a new page.
• Update the flow with a local redirect action.

188

“The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.
What tool should the administrator use to evaluate what is causing the errors?”

• Record History
• Setup Audit Log
• Debug Log
• Login History

189

“Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been approved.
What automation tool should the administrator configure?”

• Flow
• Platform Event
• Process Builder
• Email Alert

190

“An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can be declaratively controlled?”

• Use Process Automation Setting in Setup to the appropriate users or profiles.
• Use a System permission that is assigned to the user or profile.
• Use Apex Class Access to assign the Apex code to the user or profile.
• Use a custom permission set that is assigned to the user.