11
SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
D
12
UVC uses a custom object to track site visits, When the status of a site visit ischanged from “in process ” to “On hold ” the business wants the site visit owner tobe automatically assigned to an “On hold ” Queue. Which capability can be used toaccomplish this?
A
13
The recruiters at Universal Containers have requested that the candidate list view match the look and feel of the employee referral web page. What can be used to accomplish this?
B
14
An app Builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another App Builder creates a workflow rule with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco. What will happen the next time a sales person saves an Account with a Billing City of San Francisco?
A
15
Manage at Universal Containers want a quick to create additional accounts to form a hierarchy from a parent account record. They want to auto-populate five fields based on the parent to make it easier for users to create the child accounts quickly.
B
16
What is true when changing the following field types? (Choose 3)
A,D,E
17
Which objects can be members of a campaign? Choose 2 answers
A,D
18
“Universal Containers has two types of applicants, hourly and salary. There are separate record types for each. While all members of the human resource department need to be able to view all applicant records, only the hiring Manager and VP of HR should be able to create salary applicant records.
What should the app builder recommend to meet this requirement?”
B
19
Universal Containers needs a field on the Account to track how many Opportunities are closing within the next 30 days. What can be used to accomplish this goal?
C
20
Universal Containers wants to build a recruiting app that allows for multiple positions to appear on custom objects websites and postings. UC requires a report that shows the related custom objects of postings. Which two items should an app builder configure to implement this?
B
